How we handle your information & keep things transparent
Look, we get it - nobody actually enjoys reading privacy policies. But here at Warven Forge, we're pretty straightforward folks. We work with steel and heritage buildings, not shadowy data practices.
This policy explains what info we collect when you're checking out our work or getting in touch about a project. We're based in Toronto, Ontario, and we follow Canadian privacy laws (PIPEDA, if you're curious).
Bottom line: we only collect what we need to do our job well, and we don't sell your info to anyone. Period.
When you reach out to us or browse our site, here's what we might collect:
Your name, email, phone number, and company details when you fill out our contact form or shoot us an email. Pretty standard stuff - we need this to actually get back to you about your industrial loft conversion or heritage restoration project.
Information about your building, site location, project scope, budget range - the technical stuff we need to understand if we're the right fit for your project. Sometimes you'll share photos or documents of existing structures too.
Basic analytics like which pages you visit, how long you stick around, what device you're using. We use this to figure out if our portfolio section is actually helpful or if it needs work. No creepy tracking though - we're not following you around the internet.
IP address, browser type, operating system - the behind-the-scenes tech stuff that helps keep our site running smoothly and secure.
We're not gonna beat around the bush here. Your info helps us:
We don't use your info for random marketing campaigns or sell it to third parties. That's not our style.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
You can ask to see what information we have about you. We'll send you a copy, usually within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Accurate info helps us do better work anyway.
Want us to delete your info? We can do that, unless we're legally required to keep it (like for tax or project liability reasons).
Don't want our newsletter anymore? Just click unsubscribe. No hard feelings - we know inboxes get crowded.
To exercise any of these rights, just shoot us an email at studio@warvenforge.info or give us a call.
We take security seriously - probably because we're used to making sure buildings don't fall down. Same principle applies to data protection.
Here's what we do:
That said, no system is 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know right away and tell you what happened.
We don't hoard data forever. Here's generally how long we keep things:
After that, we either delete it or anonymize it so it can't be traced back to you.
Our services aren't really designed for kids under 13. We don't knowingly collect information from children. If you're a parent and think your kid has given us their info, let us know and we'll delete it ASAP.
We might update this policy from time to time - usually when laws change or we add new services. When we do, we'll update the "last updated" date at the top and let you know if there are any major changes. For small tweaks, we'll just post the updated version here.
Look, if any of this is confusing or you've got questions, just reach out. We'd rather have a conversation than leave you wondering what's going on with your information.